Introduction

Haemcon Ltd is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our services, booking training, or using our website, you agree to the collection and use of information in line with this policy.

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Data Controller

Haemcon Ltd is the data controller responsible for your personal information.

If you have any questions regarding this Privacy Policy or how your data is handled, you can contact us using the details below:

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Haemcon Ltd
Email: opsafetytraining@gmail.com
Phone: 07426 039346

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How We Collect Personal Information

We collect personal information when you make a booking or contact us. Information may be provided:

• Over the phone

• By email

• Through website contact forms

• By post

• In person

• Via the Pro Trainings online booking system

In some cases, your employer, agency, or training consultant may provide your details to us. It is their responsibility to ensure they have your permission to share your information.

When you use our website, certain information may also be collected automatically through cookies and integrated software tools. This may include company details such as phone numbers, addresses, website information, and limited employee contact details. This information is securely stored in cloud-based systems and used only to help us provide relevant services and information.

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What Information We May Collect

The information we collect may include:

• Name

• Contact details (email address, telephone number, postal address)

• Employer or company details

• Course booking information

• Qualification and certification records

• Payment and invoicing information

• Website usage data collected through cookies

We only collect information that is necessary for providing our services.

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Lawful Basis for Processing

We process personal information only where we have a lawful basis under UK data protection law. These lawful bases may include:

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests

• Consent, where required

Your information is used for purposes including:

• Managing course bookings

• Delivering training services

• Issuing certificates and qualifications

• Processing payments and invoices

• Communicating important course information

• Maintaining legal and financial records

• Improving our services and website functionality

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Sharing Your Information

We may share your information with selected third parties where necessary, including:

• Pro Trainings Europe or Training Qualifications UK

• Sage

• HubSpot CRM

• Employers or agencies arranging training on your behalf

• Professional advisers such as accountants, solicitors, auditors, or insurers

• Trainers delivering courses on our behalf

We only share the information required for the relevant purpose and ensure it is handled securely.

We do not sell your personal information to third parties.

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International Data Transfers

Some of the software providers and cloud-based systems we use may process or store data outside of the United Kingdom. Where this happens, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

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Data Security

We take appropriate security measures to protect personal data from loss, misuse, unauthorised access, alteration, or disclosure.

In the event of a data breach that is likely to affect your rights or freedoms, we will notify affected individuals and any relevant authorities where legally required.

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Data Retention

We only retain personal information for as long as necessary for the purposes it was collected, including legal, accounting, and qualification requirements.

• Financial records may be retained for up to six years for taxation purposes.

• Qualification and certification records may be retained for up to seven years in secure cloud-based systems.

After these periods, data will be securely deleted or anonymised where appropriate.

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Marketing Communications

We will only send marketing communications where we have a lawful basis to do so. You may opt out of receiving marketing emails at any time by using the unsubscribe link included in our communications or by contacting us directly.

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Automated Decision-Making

We do not use automated decision-making or profiling processes that have a legal or similarly significant effect on individuals.

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Your Rights

Under UK data protection legislation, you have rights relating to your personal information, including the right to:

• Request access to your data

• Request correction of inaccurate information

• Request deletion of your information

• Restrict or object to processing

• Request transfer of your data

• Withdraw consent where applicable

You can find more information about your rights on the Information Commissioner’s Office (ICO) website.

To exercise any of your rights, please contact us using the details provided above.

If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office. However, we would appreciate the opportunity to resolve any concerns directly first.

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Providing Your Information

You are not legally required to provide your personal information; however, without certain information we may be unable to provide training services, process bookings, or issue certificates.

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Third-Party Websites

Our website may contain links to third-party websites, plugins, or applications. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies separately.

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Cookies

Our website uses cookies to improve functionality, monitor website performance, and enhance user experience.

You can choose to disable cookies through your browser settings; however, doing so may affect the functionality of certain areas of the website.

Where legally required, cookie consent will be requested when you first visit the website.

 

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the latest version will always apply.

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Contact Information

Haemcon Ltd
Email: opsafetytraining@gmail.com
Phone: 07426 039346
Registered Office: Unit A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE

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